Privacy Policy

Privacy Policy
If you do not comply with any of the below conditions, we reserve the right to impose different or additional conditions.
ByEma (“we” and “us”) is the operator of https://byema.me (“Website”). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure mutual understanding, protection, and clarity of expectations.

1. General

By Ema (“we” and “us”) operates the Website https://byema.me.
By using or placing an order on our website, you acknowledge and agree to the terms in this policy.

All products are subject to stock availability. While we strive to maintain accurate stock counts, occasional discrepancies may occur. If an item is out of stock, we will fulfill the available products and contact you to confirm whether you prefer to wait for restocking.

2. Information We Collect

We may collect personal and non-personal information when you visit our website or place an order. This includes:

• Personal details: Name, email address, phone number, billing and shipping addresses.
• Payment details: Processed securely by authorized payment partners.
• Order details: Products purchased, transaction records, and delivery information.
• Technical data: Browser type, IP address, device information.
• Customer communications: Messages or inquiries via email, WhatsApp, or Website forms.

Important:
By Ema does not store, sell, or rent your full payment card information.
All payment transactions are handled securely by certified third-party payment providers.
If you provide information on behalf of another person (e.g., gift recipient), you confirm that you have their consent.

3. How We Use Your Information

Your information may be used to:

• Process and manage your orders.
• Verify and complete payment transactions.
• Deliver purchased items.
• Communicate updates, inquiries, and support responses.
• Improve our website, products, and customer experience.
• Send promotional content (only if you opt in).
• Comply with legal requirements and prevent fraud.

4. Shipping and Delivery

4.1 Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination. Payment for shipping is collected with the purchase and will be the final amount shown at checkout.

4.2 Delivery Time

• Domestic Shipping (Bahrain): Delivered within 1 week.
• International Shipping: Delivered within 1 to 3 weeks, depending on courier and destination.

Our store operates from Sunday to Saturday during standard business hours, except on public holidays. We take steps to ensure delivery delays are minimized.

4.3 Change of Delivery Address

Requests to change the delivery address can be made before delivery processing by contacting us via WhatsApp at +973 1777 2008 with your order details.

4.4 Items Out of Stock

If an item is out of stock after your order is placed, we will contact you to arrange an alternative option.

4.5 Delivery Delays

If delivery time exceeds the estimated period, please contact us immediately so we can investigate with the courier.

5. Sharing Your Information

We do not sell or trade your personal information. However, we may share limited data with:

• Payment processors for secure transactions.
• Shipping and courier partners to deliver orders.
• IT and technical service providers who support our website.
• Legal authorities when required by law or for fraud prevention.

All third-party partners must comply with strict data protection standards.

6. Data Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or misuse.
While we strive to ensure complete security, no online system can offer absolute protection.

7. Your Rights

You have the right to:

• Access your personal data.
• Request correction or deletion of your information.
• Withdraw consent for marketing communications.

To exercise these rights, email us at info@byema.me.

8. Retention of Information

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy or as required by applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites.
By Ema is not responsible for their privacy practices. We recommend reviewing their Privacy Policies before providing personal information.

Contact Us

For all customer service or privacy-related inquiries, please contact:

By Ema
Email: info@byema.me
WhatsApp: +973 1777 2008
Website: https://byema.me