Privacy Policy
If you do not comply with any of the below conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.
ByEma (“we” and “us”) is the operator of (https: //www. https://byema.me%29/ (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change of Mind
ByEma will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be made. We will notify you once this has been completed through email.
ByEma will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
ByEma will happily honor any valid warranty claims, provided a claim is submitted within 3 days of receipt of items.
Customers will be required to pre-pay the return shipping; however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect ByEma to process your warranty claim within 3 days.
Once warranty claim is confirmed, you will receive the choice of:
1. (a) refund to your payment method
2. a refund in store credit
3. a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 – 4 days.
4.2 Transit time internationally
Generally, orders shipped internationally are in transit for 4 – 14 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our store operates on Sunday – Saturday during standard business hours, except on public holidays, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched via WhatsApp app 0097317772008, providing your order details.
4.5 Items Out of Stock
If an item is out of stock, our team will communicate with the customer to find alternative or cancel the out-of-stock item.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Customer service
For all customer service inquiries, please email us at https://info@byema.me/